Quality Feedback is the information that a Customer expresses about the satisfaction or dissatisfaction about the products or services you offer.
Quality Feedback has different fields to rate different parameters. The Customer/User can easily give their feedback by selecting their template to rate on different parameters and also provide qualitative feedback on these parameters.
You can also fetch the parameters using a Quality Feedback Template. The templates store preset information for you to select in the Quality Feedback.
If the Feedback is not as per expectations, a Quality Action may be initialized on the basis of the seriousness of the Feedback.
To access Quality Feedback, go to:
Home > Quality > Feedback > Quality Feedback