Quality Feedback

Quality Feedback is the information that a Customer expresses about the satisfaction or dissatisfaction about the products or services you offer.

Quality Feedback has different fields to rate different parameters. The Customer/User can easily give their feedback by selecting their template to rate on different parameters and also provide qualitative feedback on these parameters.

You can also fetch the parameters using a Quality Feedback Template. The templates store preset information for you to select in the Quality Feedback.

If the Feedback is not as per expectations, a Quality Action may be initialized on the basis of the seriousness of the Feedback.

To access Quality Feedback, go to:

Home > Quality > Feedback > Quality Feedback

1. How to create a Quality Feedback

1. Go to the Quality Feedback list, click on New.
2. Select whether Feedback is by a Customer or a User (OneOfficeERP account User).
3. Select the particular Customer or User.
4. Selecting a Quality Feedback Template will automatically populate the parameters for the Quality Feedback.
5. The date will be automatically set to the current date.
6. The Parameters table has the following columns:
   • Parameter: Various Parameters that are pre-defined in the Quality Feedback Template you create.
   • Rating: Rating for a parameter from 1 to 5.
   • Feedback: Feedback based on the given Rating.
7. Save.