A Quality Action is taken on a Quality Review to correct unsatisfactory results or prevent them from happening.
Quality Action is a standard feature to allow implementation of corrective and preventive actions. This will meet compliance with industry regulations including GMP, ISO 9001 and 14001, TSCA, REACH, etc.
Quality Action workflows provide a controlled environment and reduce the risk of repeat issues by ensuring that defined solutions and processes are met.
Quality Actions can be initialized for a Quality Goal or for a Customer Feedback which may not meet the expected quality standards. Depending on that a Corrective or Preventive Action can be started.
To access Quality Action, go to:
Home > Quality > Review and Action > Quality Action
Before creating and using a Quality Action it is advised to create the following first:
The Status field indicates whether the Quality Action is Open and ongoing or Closed.